MonsterMed's Credit Card Policy is to Protect You! December 26 2013

“MonsterMed will not ship to an address that is not listed with the credit card company.  The shipping address must either be the billing address or a previously added secondary shipping address of the credit card.”

We at MonsterMed have made protecting our customer's personal information our #1 priority!  Our strict credit card policy is one of the greatest sources of questions we are asked by our customers.

Let us explain...

A few key points we are proud of:

  • MonsterMed has a history of 0% Fraudulent Orders  

  • We have aided in catching online credit card scammers

  • We’re committed to our customers' security, above anything else

As technology improves and the ability to steal credit card information becomes easier, security must improve as well.  Our policy is ahead of its time...we don’t have to evolve.  There is no way for anyone other than the card holder to add/change an address to a credit card.

Credit Card Policy FAQs:

Q.) How may I have my order shipped to a different address?  

A.) Orders placed online at must be shipped to the billing address of your credit card.  If you would like you order shipped to an alternate address, please place by calling our Customer Service Team at 1-855-366-4295.  They will need to verify that the alternate address is listed with your credit card company.  If it is not, you will need to call the 1-800 number on the back of your card and have it added prior to placing your order.  Adding an alternate address to a credit card does not affect your billing address in any way.  It simply adds the alternate address to the approved shipping addresses of your credit card.  

Q.) How long is this going to take to add? I don’t have time for this!

A.) A very minimal time investment.  In fact, the longest part of this process is the phone wait time for the Credit Card Company.

Q.) I have ordered from other companies and you are the first that requires this.  Why shouldn’t I just go somewhere else?

A.) We are the most secure Medical Online Distributor for credit card transactions.  If you decide to purchase from a company that has not adopted a policy like ours, you expose yourself to the risk of having your credit card information stolen.   

Q.) Who is going to buy Medical Equipment with a stolen credit card?

A.) You would be surprised by how many orders fraudulent are placed everyday using stolen credit cards.  Scammers will frequently test out the card on uncommon items to make sure the card is active.  They will also order items that are common to that card holder and sell the items for cash later on.  In the case of a Medical Facility, ordering Medical Equipment is perfect.  It draws no flags with the card company and sometimes even within the facility.

We hope you found this explanation to be helpful.  Have additional questions?  Feel free to leave a comment below or contact our customers service department.  We are always happy to help!